© 2015 Hastings Carpet Cleaning

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Frequently Asked Questions

 

  • Why should I choose you?

  • What method do you use?

  • Do I need to vacuum before you arrive?

  • Do you move furniture?

  • How long will it take for my carpet to dry?

  • Will all stains come out?

  • Will the products you use potentially harm my children/pets?

  • Do I need to be present for the cleaning?

  • What should I do before your arrival?

  • Can I walk on my carpet after it is cleaned?

  • Why should I hire you, when someone else gave me a cheaper estimate?

  • Will you show up on time?

  • Do you charge a cancellation fee?

  • Do you do pest control/window cleaning/driveway cleaning?

  •  

Why should I choose you?

We offer fixed quotations, with no hidden costs or add-ons. We are a family owned, family operated, local business. We have modern equipment, and can offer carpet cleaning solutions catered to your specific situation. We are also fully insured, with Certificate III qualification in Asset Maintenance Carpet Cleaning.

With a NSW Pest Control Licence we can also look after your flea treatments when you leave a rental property.

What method do you use?

As we are an independent business, we are not restricted by franchise restrictions and can use any industry approved method of carpet cleaning, as appropriate for your carpet. We will use what will work best for your carpet and your individual situation.

Do I need to vacuum before you arrive?

In accordance with the Australian Standards for Carpet Cleaning, we vacuum your carpet with an upright vacuum cleaner before every clean. If you would like to vacuum the carpets before we get there, that is fine too.

Do you move furniture?

Carpet cleaners are not covered by Work Cover or insurance for furniture removal. However, we will happily move lounges and small items around, provided they are not too heavy.

How long will it take for my carpet to dry?

Average drying time is between 1-2 hours. However, drying times will depend on the carpet type, level of soiling, thickness of the pile, weather conditions, and relative humidity. Your home air conditioner can also be used in any season to help dry the carpets.

Will all stains come out?

A spot is something that is attached to the carpet, but has not yet become set. A stain, however, is more advanced, and may have set into the carpet. Normal spotting and stain removal is included in our price and our cleaning process, and we will remove all spots such as food, grease, mud, and so on, if at all possible. Some stains may be impossible to remove by any method, and hence we will advise you whether we will be able to remove a specific stain such as coffee, tea, blood, urine, wine, and so on, on a case-by-case basis.

Will the products you use potentially harm my children/pets?

The products we use are safe for children and pets once dry, and most of the products we use are safe while wet, too. However, it is best to make arrangements for your children and pets to remain off of the carpets until they are dry.

The flea treatments we use are harmless to humans once they have dried.

Do I need to be present for the cleaning?

We prefer if you are home initially, to walk us through the areas to be cleaned and point out problem areas, and for us to advise you of any potential problems with your carpet. If you then wish to leave, we are happy to lock up for you. This is not a requirement, however, and you do not need to be present. 

What should I do before your arrival?

Please remove small items, small furniture, plants, and other similar items out of the rooms being cleaned. Breakables and valuables need to be removed where possible. Please consider arrangements for children and pets.

Can I walk on my carpet after it is cleaned?

We clean the carpet fibres only. The backing, underlay, or subfloor, should not get wet, so you can walk on the carpet immediately. We ask that you are careful moving from damp carpet to hard floors, as they may be slippery.

Why should I hire you, when someone else gave me a cheaper quote?

Our prices may be slightly higher than the alternate quote you received, but you will find our results are far better. The same is true for DIY carpet cleaning systems available at supermarkets: You cannot achieve the same quality clean as a trained professional carpet cleaner with commercial equipment, and you may ruin your carpet. We also won't add on extras for things like walk in wardrobes, using detergent, and we don't insist rooms are smaller than 14m2 (check the fine print on any offers)

Will you show up on time?

We pride ourselves on punctuality. We do not overbook appointments, and will book in an arrival time in advance. We are happy to phone you shortly before arrival if you require explicit notice (for example, if you are meeting us on a work break).

Do you charge a cancellation fee?

We don't charge a cancellation fee if you cancel with sufficient notice (generally the day before). If you cancel en-route, or on arrival, then we will charge a cancellation fee appropriate to the size of the job, as we have to set aside a time slot to clean your carpets and this stops us from working on other carpets which we would have otherwise worked on.

Do you do window cleaning or driveway cleaning?

As we are qualified carpet cleaning specialists, we prefer to leave things like window and driveway cleaning to the businesses that specialise in them full time.